Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Genshoppe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://laila-group.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cat doesn't like any other combs, brushes or even those glove things with bumps on them but she likes this comb and it gets out a lot of fine hairs. Granted, she's a short-hair so I'm not using it on knots like a longer haired cat can have, but i think if you use this every day, it would help prevent those knots and even untangle them once they start. It's gentle and ergonomic.
Both my cars loves this! If I pick it up when my female cat is across the room, she runs and jumps on my lap begging to be combed. It seems fairly well made, but is completely plastic so time will tell on how it holds up. It combed through the matts that my male cat seems to get daily very nicely.
This little thing is amazing!! My rather aloof cat , Emmett resisted any attempt to brush him usually more interested in trying to eat what ever I was using. He is CRAZY about this! He lets me know when he wants to be groomed now, which is anytime I’m laying on the couch, he just sits and let’s me “ brush” him, actually purring with contentment!! I am truly in awe of how this Well small, convienient idevice works. Worth the small unvestment
Doesn't prick the cats, they love it and I love it too! Managed to comb alot of fur out, incredible!
It works for the moment but it's not a good brush to remove all hair from the cat
My cats go crazy over this comb. They are short haired but still shed a lot so this helps!
I wasn't impressed with this when it arrived But my cats love it! I thought the comb tines would be more rubbery but it's plastic. However the plastic is not sharp as it is on some of the other combs I've purchased. I have a party pack of cats- ranging from 2 to 10 and when I start combing one they all come running.
My cat really likes this comb & it helped remove a lot of loose hair & dander.
I was a little skeptical because the bristles are a bit farther apart than I would think needed to grab the hair. However, it works great and my kitties love it. It grabs and removes the loose hair wonderfully and I love the handle because on the traditional brush has a handle that sticks out and they always think its something to be afraid of. Love it.
My cat is 9 years old and I have tried many brushes and combs over the years which he has not liked. If he does not like something he will not allow me to use it. This comb he loves it! He will even ask for me to use it.
It works as discribed but there's a little hair that flies away.
I have used multiple combs on two cats, they both tend to bite other combs I comb their hair, but with shell shaped combs they bite much less, and stays steady and calm when I comb! This comb is a bit hard, with not much elasticity, but it can still do a good job getting hair down.
My cat usually doesn't like a small flea comb but she really loves this one - it doesn't pull too hard on her hair.
Can’t seem to really like it that’s unusual. These cats don’t like to be brushed. I wish it was a little bit bigger or my hand was smaller. It doesn’t pull on the fur. Harvests quite a bit! I would definitely buy one that was larger if they offered it.
I was a little skeptical because the bristles are a bit farther apart than I would think needed to grab the hair. However, it works great and my kitties love it. It grabs and removes the loose hair wonderfully and I love the handle because on the traditional brush has a handle that sticks out and they always think its something to be afraid of. Love it.
It's fantastic my kittens love it.They were not keen on being brushed until this came now they when i pick up the brush they come up to me and sit down waiting.Plus it's so easy to get all the fur off in one go no faffing about.
It’s a good comb , but it still doesn’t get the mats out of long haired cats . It’s good for short hair cats I’m sure . I still have to use my shed monster brush , and a regular comb .
You can stroke either way, turn it around and it is light massager. My cat calms immediately with it.
Oh my goodness! This works so, so well on my cats!! They love it, and I love that their coats look so healthy!!
My 16 year old cat loves this comb. It is the best one I have found over the years. Recommend!!
Cool! My cat got nervous the comb massager, and when I gently remove her hair she feel calm
Great! My cat loves it and leaves his fur soft and shiny
It removes loose hair and dander very easily.my grouchy kitty will sit still to be brushed now!
Still trying to coax my cat into getting groomed,she hates it,but better than other cat brushes I’ve tried.
Not as rubbery as I was hoping but it works. The comb is great though.