Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Genshoppe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://laila-group.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived well before the estimated time. This is a really lovely necklace. The chain is delicate and has a twist to it that looks very attractive when it catches the light. The length is perfect and sits just below my collar bone, so it can be seen when wearing most things without being tight or uncomfortable. This is a really attractive, delicate and understated piece of jewellery that can be worn every day and for every occasion.
I'm so pleased with it. It's beautiful and exquisite. The chain is really pretty with the heart pendant. Very well made. It's very light and sometimes it does feel like it's not there. But it's not flimsy.
I Received this today,bought as a Xmas present. it's a very pretty piece of jewellery,very feminine,like another reviewer wrote,it shimmers in the light,I think it'll be nice to wear because it's not very heavy! I'm happy buying this,and would recommend!
I purchased the Necklace not knowing how it would be received as had not bought a heart shaped one before. However my Partner is very pleased with it and just what she wanted. So I am in her goods books thank you.
I love the necklace!! I love the design, very elegant, feminine and dainty. Goes with anything I wear. Thank you!!
Very pretty necklace with a nice length of chain. The chain catches the light very well which makes it sparkly.
Bought as a present and loved by all have seen them, highly recommend to buy earrings to match.
Just the perfect length that I wanted. Comes in a box that you could use for safe keeping. Arrives on time.
Bought as a gift i hope the chain is stronger than it looks
LOVE this necklace it is absolutely beautiful I would recommend this company to anyone
It is a very understated piece of jewellery, which is exactly what I wanted.
Great for any type of gift, was for my Wife as an Xmas present, and she absolutely loved it.
I used this product as an 80th birthday present for my wife who was delighted with it.
I love it, if I had any criticism it would be that the chain is a bit to delicate and I’m a bit worried that it might break.
The chain is absolutely lovely. The heart itself is a decent size
My wife was very happy with this as a Christmas gift
Very pleased with my recent purchase, good quality & prompt delivery.
VALUE FOR MONEY