Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Genshoppe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://laila-group.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this over a year ago, and I love it. I thought I would get a few wears out of it before the chain breaks, but it has held up. sometimes i wear it straight for a week. I get many people compliment me on it as well. thinking of now buying this for all of my bridesmaids.
Dainty for everyday wear, and classy for a night on the town with silver accessories. Doesn't tarnish, cause skin irritation, or other issues and this is my 2nd one and I have purchased for my loved ones with positive feedback. It suits my beliefs, too.
This necklace is my FAVORITE purchase. I get so many compliments on it and get asked where I bought it from all of the time. I even lost it once and had to buy another one. I have also bought it as gifts for friends and they love it as well!
Maybe not the highest quality, but cute- it feels a little flimsy and light weight, but still cute enough for a cheap piece of costume jewelry.
Very nice necklace! Doesn't look cheap at all. It looks a bit delicate since chain is thin but it's actually quite sturdy. I ordered the rose gold one and it looks beautiful. My photo doesn't do it justice though. I recommend it!
So pretty and dainty! I love it. It’s also the perfect length. I just hope it stays as beautiful and doesn’t turn green as others are saying. I’ll keep you updated! For now I think it’s a gorgeous piece of jewelry!
I waited a couple of months before writing a review for this necklace. I am EXTREMELY happy with this purchase. I bought it in Feb'17 and I wear it daily (sleep,shower,workout--haven't taken it off) and it still looks new.
Good quality for the money looks very good on!
I bought the earrings bracelet and now matching necklace. This necklace is so pretty. It’s not big and its not small its just the right size!! I LOVE IT!!
This was the perfect size for me I appreciated it it matches my zodiac sign that I have it go with and it's not too much and it pairs nicely with another necklace
I absolutely love,love, LOVE this necklace...Very delicate and does not look cheap at all!
Impressive very well made. Congrats on putting out a good product.
Beautiful and perfect, can’t complain much for the price!
So tiny and cute .. very dainty