Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Genshoppe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://laila-group.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are very good quality , I have very sensitive ears that often react with jewellery. These were the first ones I’ve put in after removing my original piercings. So pretty , I thought they would be a little bit bigger for some reason ,but they are not tiny either they are a Very nice size. Got so many compliments. I haven’t taken them off and am wearing them to bed.
Wore these earrings throughout my middle school life, people kept asking me if i'm religious and i'm not i just thought they looked cool. Besides from people talking to me all the time confused about why i'm wearing them if i'm not religious, yeah these are great to wear.
I ordered these along with some plain ones from a different seller. Easy to take in and out, you can leave them overnight. I never take them out now unless I want to wear different earrings
These earrings are very good value for money, they feel strong and sturdy. I've been looking for this type of earring for a while and these are the best ones I've had. Highly recommend.
The product is as described .It came packaged very well. And arrived the next day that I have bought it! Very recommend it.
I am sometimes prone to not reacting well to certain earrings (even neclaces or that matter) and can sometimes get rashes or irritation, but have worn these with no such issues.
Very nice quality and colors don’t fade, wearing them while taking showers with no issues.
They were for my granddaughter who loved them. They look really nice.
Excellent quality products. Very well made look lovely
These were cheap, excellent quality, and look super
Awesome, love them, securely fastened and came early.
Love them wish the cross was abit bigger though really thin
FABULOUS! High quality and stylish. Absolutely love them.
Bought this product for myself- worth the money
So cute, wear them with different outfits
Just right sizing and quality
Beautiful earrings perfect for wearing
Perfect for my uses thank you
So nice good quality
Exactly as described
It is what it is nice looking and very comfortable
They are nice
Exactly what I was looking for
love these, fast delivery
Quick delivery :) son pleased with them