Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Genshoppe (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://laila-group.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First off, I do not agree with the process or procedure of declawing cats. But I do also understand that there are emergency situations that can arise. Three of my cats or front declawed but they still have their back clause. They are all adoptions. The newest cat is about two years old and he has all his calls and I am not willing to remove them so we train him to use his scratching post and his scratching pad’s. He is extremely intelligent and has not scratched on anything that he is not allowed to. as soon as I laid this down he was already on it and scratching and loving it. He will scratch on it and then look at us waiting for us to tell him that he did a good job. And that is all it takes for him to be happy and is very well trained.
I ordered these to give my cats something to claw on as temporary measure to protect the woodwork in my new house. I have 5 indoor cats and they all love these! They took to them right away and have pretty much stopped trying to claw my doorframes and my stairway.Sometimes I'll even find them napping on them.The catnip was an added bonus to get there attention in the beginning, but they use them all the time now.
I was surprised how fast my 6-month old kitty took to this. She loves it and I may buy it again. But before I do that, I'll have to look around to see if there's anything else that doesn’t get messy this fast. Not sure whether it’s ok for a cat scratcher to do this only after a few weeks, but it produces quite a few of little pieces of cardboard around the scratcher. Then some of that gets in the paws and is tracked around my home. I'll try putting into a plastic container but that's not going to be a good look. At the same time, a litter box isn't a good look either, so maybe they could live next to each other. The most important thing to say here is, it does what it's intended to do. My kitty really likes it and uses it a lot.
I have 7 indoor cats (ages 6 months to 7 1/2 years) and they all love to scratch. The traditional cardboard scratchers all seem to shred rather quickly and there is a mess of cardboard pieces all over the house. I waited to write this review so I could see how long this particular scratcher lasted. Over a month later, it is still in one piece and looks almost new even though it has been used by all of my cats several times a day. I have even seen two of the younger ones using it together.
My babies like to lay on the scratcher when not scratching and the shape is perfect for lounging. When I sprinkle a bit of the catnip on it, they go crazy. I need to order several more so then they will all be content kitties.
Just the right size for my cat
My cat and I are happy
For some reason my cats like to just lay on this. I understand the scratching aspect, which this serves perfectly. But for some reason I don't quite understand my cats like to lounge on these pieces of cardboard for hours. Perhaps its insulation from the ground. In any case, these cardboards have stood up well to frequently scratches and a lot of sitting.
My sofa is safe now!
These are a life saver for my furniture. I have 3 cats and they love these scratchers. One of the best things I’ve ever bought.
My cats love it
I have 4 cats and they are fighting over this. They like to sleep in it. One cat takes it over, and the other cat waits until they get up to snatch it back. All 4 of my cats want to sleep in it. It did it to save my furniture and it is working!
Works great
She has been in this box sleeping and scratching all day.
Because I had purchased another scratching toy, I left this one in the plastic with plans to open when the other was over used. However, one of my cats found it and scratched at it until he got it open. Clearly he likes it, and I do too.
Straight away my baby girl started using it brilliant.
It’s a bit small for my cat to lounge around but great otherwise!
5 out of 5
Very good product. High density cardboard means my cat loves to sharpen his claws even more than on other scratching boards. Good value for money.
Need a second one, works well
It is a high quality product and easy to build. My cat loves it so much! Great!
Fantastic product for the price!
I have multiple scratching items and this is the one he scratches most often. I have more than one in the house. I wish it was wider (like our doormat) and that it was sturdier.
Awesome
Scratching all day and night